API Credentials
To integrate eRoam into your operations, you must obtain API credentials from each of your selected suppliers. These credentials are essential for accessing their services through eRoam. Note that all commercial agreements and account management will be directly with your business.
Initial Contact Guidance
When reaching out to API partners, you can use the following explanation to clarify eRoam’s role:
eRoam is a third-party leisure travel booking system that enables our travel agent partners to make bookings via their API partners. eRoam consolidates and normalises data from these suppliers to create a unified itinerary and costing for the agent. The agency maintains the full commercial relationship with the API partner via their credentials.
Urgency Notice
Please prioritise obtaining these credentials. Without them, we cannot activate eRoam for your business.
Transport
Sabre is a leading technology provider for the travel industry, offering global distribution system (GDS) services that connect airlines, hotels, and travel agencies. Their platform enables real-time booking, inventory management, and pricing optimisation.
EXISTING SABRE CUSTOMERS:
Please contact your local sales representative or service desk to update your credentials by requesting a ‘Downline Services Agreement’. This may require a small one-off service fee (estimate US$250), which you should discuss with your account manager.
The best practice would be to have a dedicated PCC for the eRoam solution. This will allow the PCC set up to be specific for eRoam only. It must not be a PCC that is already used to connect to other solutions.
To complete your onboarding onto eRoam, you will need Sabre to supply you with a unique continuous password (one that does not need constant renewal / updating). You will also need to supply your PCC and EPR.
NEW CUSTOMERS:
You need to meet the required critera in order to qualify as a Sabre customer. Please visit switchtosabre.com to learn more.
When you receive your Temporary Sabre Downline Agreement password you will only have 24 hours to change it. To change your temporary password you need to go to
developer.sabre.com and then click through the following path: DevStudio> Home > Guides > Overview > Developer Guides > Password Management for Sabre APIs.
Sabre CSL (Centralised Service Layer) enhances travel bookings by integrating various travel solutions through a single interface, improving efficiency and streamlining complex travel operations.
Contact your local Sabre account manager.
Please note this is a separate process to onboarding the Sabre GDS capability, and you must also specify that you require Sabre CSL access.
For a step-by-step guide on how to view your chosen Sabre CSL supplier content on eRoam, follow this link:
How to Get Started with Content Services for Lodging
Hotel supplies aggregated via Sabre CSL
- Booking.com
- BedsOnline
- Expedia Partner Solutions
- Nuitee www.nuitee.com
- Bonotel www.bonotel.com
Please note: You must first have a direct contract with the aggregator (e.g., XYZ travel needs a contract with Expedia and/or BedsOnLine (Hotelbeds) and/or Bookings.com, etc). Once you have selected your preferred Sabre CSL suppliers, then you need to get those suppliers attached to your PCC (your Sabre Account Manager can assist with this).
Amadeus provides advanced travel technology solutions, including a GDS platform that connects travel agencies with a comprehensive selection of flights, hotels, and car rentals worldwide.
Currently – Amadeus has a ‘cut and paste’ Function for eRoam
Web Page: Amadeus.com
Account Manager: Josefine Dahlgren – josefine.dahlgren@dnata.com
To set up SFTP server requirements, refer to the following link:
eroam.atlassian.net/l/cp/sHk4SWzg
Mystifly is a global airline consolidator, offering access to multi-source airfare content and ticketing solutions for travel businesses.
COMING SOON!
Web Page: Mystifly.com
Account Managers:
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Rajeshwari Karanth – rajeshwarik@mystifly.com
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Rajeev Kumar G – rajeev@mystifly.com
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Navya Kiranmai – nayashree@mystifly.com
Accommodation
A leading wholesaler of accommodation and travel extras, Hotel Beds provides access to a vast network of hotels and activities at competitive prices.
Web Page: hotelbeds.com
Agency Registration: Register your travel agency
You can register for one or more Hotelbeds services via the link above.
Carnect (Car Hire)
To integrate Carnect into your eRoam Platform and request API credentials, email your full company name and contact details to:
businessdevelopment@carnect.com
Please mention that you’re seeking Carnect connectivity for the eRoam Platform.
Note: Carnect will contact you directly to discuss agreement terms. Depending on your projected volume, a refundable onboarding fee may apply. Due to high demand, the credentialing process may take 4 to 8 weeks.
A B2B accommodation specialist that provides access to an extensive inventory of global hotels at competitive rates.
Web Page: stuba.com
Customer Support (24/7):
-
Email: help@stuba.com
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Phone: +61 3 8779 8629
Account Manager:
Rebecca Day – rebecca.day@stuba.com
Note: Depending on booking volume, Stuba may need to complete a credit check process or may require a deposit or bank guarantee to formalise your commercial terms .
Yalago is a leading global leisure bedbank, that enjoys the energy, flexibility and mentality of a dynamic start-up, while also leveraging the strength and experience of the Emirates Group.
Web Page: dnata.com/en/contact-us
Account Manager:
Hanspeter Brasser – hans-peter.brasser@yalago.com
Global Contacts
Sébastien Doussin
Senior Vice President, Global Travel Services & Destination Management
📧 sebastien.doussin@dnata.com
Sales Support (All Regions):
📧 sales.support@yalago.com
Europe:
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Alejandra Murgia – alejandra.murgia@yalago.com
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Dorota Korzepa – dorota.korzepa@yalago.com
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Maria Del Pozo
Head of Sales – Europe
📧 maria.delpozo@yalago.com
Americas:
-
Andrea Pompilio
Head of Sales – Americas
📧 andrea.pompilio@yalago.com
RateHawk is an innovative B2B booking platform offering access to over 2.6 million hotels worldwide from more than 300 suppliers.
COMING SOON!
Web Page: ratehawk.com/registration
Account Manager:
Danielle Leckenby – danielle.leckenby@ratehawk.com
Head of Business Development, Oceania – Ratehawk
RateHawk API Connection Process
- The client should contact RateHawk using the details provided above.
- New clients will need to complete an application and questionnaire.
– Existing RateHawk customers can skip this step. - RateHawk will issue a contract outlining the terms.
– These will be explained and agreed upon with the client. - Once the contract is signed, the client will be assigned a credit limit.
- All bookings will be on an instant purchase basis, with payments deducted from the agent’s available credit.
Travel Boutique Online (TBO) offers a suite of APIs designed to empower travel agencies and businesses by providing seamless integration with a vast array of travel services. The Hotel API connects users to an extensive network of over 700,000 properties worldwide, sourced from more than 60 leading accommodation suppliers.
Web Page: tboholidays.com
Gretel Puisens
Head of New Business – Australia
📧 gretel.puisens@tbo.com
📱 +61 403 599 705
🌍 Sydney, Australia
24/7 Customer/Agent Support
📞 +971 44 357 520
📧 ops.apac@tbo.com
Nuitee offers infrastructure APIs for the travel industry, enabling developers to embed hotel booking features seamlessly.
COMING SOON!
Web Page: nuitee.com
Email: operations@nuitee.com
HyperGuest is an API-based platform that creates direct connections between accommodation providers and travel providers, empowering both sides to deliver rooms with maximum efficiency. Its marketplace ensures rate transparency, content accuracy, and payment confidence, revolutionizing B2B hospitality distribution.
COMING SOON!
Web Page: hyperguest.com
Account Manager:
Rohith Muralidharan – rohith.muralidharan@hyperguest.com
Support: support@hyperguest.com
Transfers
Jayride is a global airport transfer booking platform that connects travelers with private and shared transportation services, ensuring hassle-free transfers.
Web Page: jayride.com/travel-agents
Support: jayride.com/support
Account Manager:
Mark Gregory – mark@jayride.com
Transferz is a global platform that simplifies ground transportation bookings, operating in over 150 countries and collaborating with a network of more than 1,500 transfer companies. Transferz is operating globally, fulfilling ground transportation bookings from and to anywhere, anytime.
Activities
This service offers a wide range of travel experiences and activities, complementing hotel bookings to create complete travel packages.
If you follow the online registration flow, HotelBeds will direct you back to the same support and contact information for Hotel and Activity connections.
TourRadar is an online marketplace that connects travelers with multi-day tour providers worldwide, offering a variety of guided experiences.
To get set up and start searching and booking from over 50,000 multi-day adventures worldwide, complete the Agent Registration Form. A TourRadar representative will create your profile and contact you with the next steps.
Main Contact:
Marc Buchegger, Senior Partnership Manager
📧 partner-solutions@tourradar.com
TravelTek offers innovative travel technology solutions, including booking engines and CRM systems for the travel industry.
Web Page: traveltek.com/au/contact
Note: No API credentials required
Car Hire
A specialised division within Hotel Beds that focuses on car rentals and ground transportation, offering a seamless experience for travelers.
Payment Gateways
A payment processing provider that enables secure transactions for travel businesses, facilitating seamless customer payments.
Phone: +61 1300 646 833
Web Page: mintpayments.com/contact/support
To get started, submit your details through the online sales form.
In the ‘How can we help you’ section, specify ‘eRoam integration’. A Mint sales team member will follow up within one business day.
The sales team will discuss pricing directly with each merchant. Below is indicative pricing (including GST) for retail travel agents — subject to change:
| Plan | Visa | MasterCard | AMEX |
|---|---|---|---|
| Standard | 1.30% | 1.30% | 1.80% |
| QBR Silver (1pt/$25) | 1.35% | 1.35% | 1.85% |
| QBR Gold (1pt/$10) | 1.55% | 1.55% | 1.95% |
| QBR Platinum (1pt/$5) | 1.80% | 1.80% | 2.10% |
Once pricing is agreed, a Mint Online Application link will be sent to you.
Merchants can also access the application link:
Next steps include:
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Submit the application and all supporting documents (e.g. Trust Deeds, Bank Statements, POAs).
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Mint will verify Beneficial Owners (>25% ownership) via OneMatch SMS verification.
-
A credit risk review will be conducted during onboarding.
-
Once approved, Mint credentials are issued within 2–3 business days.
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The Activation team will then provide Portal training.
Note: Timely submission of documents and prompt OneMatch verification is essential to avoid delays.
Alta Pay provides secure and efficient payment solutions tailored for the travel industry, ensuring smooth transactions for businesses.
Email: support@altapay.com
Contact:
Michael Juul Andersen – Business Development Director
📧 michaelja@altapay.com
📱 +45 5363 1401
Slice Pay allows customers to:
- Lock in today’s prices for just a small deposit
- Pay off the remaining amount before you depart so you can travel guilt free!
- No late fees and no credit checks means Slice Pay is easily available to all!
Web Page: https://www.slicepay.travel/
Contact:
Email: support@slicepay.travel
📱 USA number: +1 828 540 7558
Australian number: +61 483 917 641
eRoam will provide you with a link to a Slice Pay payment plan. Pay the deposit and you are good to go!
eRoam Shop
eRoam Shop is a turn-key solution enabling your customers to easily search, book and pay for flights, hotels, experiences and packages on your branded website.
Even when you’re asleep.
The eRoam Shop onboarding fee includes setup guidance and support from our WordPress partners.
eRoam Shop Implementation Guide – Before Deposit
eRoam Shop Implementation Guide – After Deposit
Once the onboarding fee is paid (as part of your deposit), the eRoam Shop team will contact you to schedule an appointment and begin the process.
Note: If you don’t already have website hosting, they can provide hosting options for your consideration.
Mid & Back Office Options
Enabling
Rapidbook is a simple one-click tool that transfers data from eRoam Office to your mid-office system.
Supported mid-office systems: Ultimate by VTO, Tramada, and TravelWorks.
Website: rapidbook.app
Chrome Extension: Get Rapidbook
Installation Steps
- Visit the Chrome Web Store link above.
- Click “Add to Chrome” to install the extension.
- Once installed, Rapidbook will be ready to use directly within eRoam Office.
How It Works
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When viewing a booking in eRoam Office, a ‘Copy Booking’ button will appear.
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Click this button to copy all relevant details from a multi-segment itinerary.
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Paste the data directly into your booking system (e.g. VTO, Tramada, TravelWorks)
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If the booking has multiple segments, make sure to click ‘View All’ so Rapidbook can capture everything correctly.
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You can reposition the Copy Booking button by clicking the extension icon (puzzle piece) in Chrome and adjusting it from the menu.
Tramada is a ‘front’ and ‘mid’ office travel management system designed to cater to the corporate, leisure and broker markets.
The Tramada integration enables automated booking data transfer for travel agents and agencies, reducing manual entry and streamlining the booking process. This integration supports hotels, transfers, car hire, cruises, and activities through the Tramada Ground API.
How to Enable Tramada Integration
Step 1: Request Integration Access
In your Tramada system, navigate to: Home → Module Request Forms → Wholesale Modules → eRoam Integration – Ground API
Step 2: Complete Setup Form
Fill out the integration request form with:
- Your Name: Full name
- Your Email: Email address for setup communication
Step 3: Begin Integration Process
After submitting your request, the integration setup process will begin automatically.
Transaction Fee: AU$0.54 per booking (NZD $0.54 for downloaded eRoam bookings)
Availability – This integration is available for Tramada Standard, Broker & Premier subscribers.
Website: www.tramada.com
Penguin TMS is a Market Leading Solution For integrated Mid & Back-Office, CRM, Accounting, payment systems, supporting the ambition of the world’s corporate travel industry.
Website: https://www.penguininc.com/
Email: sales@penguininc.com
Phone: 0044 02088271777
TravelOperations is made to modernise travel. We offer powerful, easy-to-use CRM and ERP/mid & back-office solutions tailored to the specific needs of travel management companies and travel agencies.
Website: https://traveloperations.com/
EMEA
TravelOperations A/S (HQ)
Kompagnistraede 39, 1st & 2nd Floor
1208 Copenhagen
Denmark
+45 53 548 800
info@traveloperations.com
TravelOperations A/S
Ved Stranden 9B, 3rd Floor
9000 Aalborg
Denmark
TravelOperations
Storgatan 18
302 43 Halmstad
Sweden
APAC
TravelOperations LTD
Level 11, 110 Eagle St.
Brisbane
Australia
TravelOperations India
Level 4, N Heights, Plot 38, Phase 2, Siddiq Nagar, HITEC City
Hyderabad, Telangana 500081
India
North America
TravelOperations Inc.
30700 Russell Ranch Road, Suite 250
Westlake Village, CA 91362
USA