Frequently Asked Questions

VERY easy. Everything is cloud-based so there’s no need to install equipment or additional software. All you need to do is ensure you have your preferred API partner relationships in place and the required credentials to connect via eRoam. The only time there might be additional development work is if you require an integration to a service not included in our always expanding menu of APIs or integrations with 3rd party providers. Otherwise, we’ve designed the system to be as user-friendly and intuitive as possible so very little training is required and you’ll be able to get started very quickly.

To put it very simply, eRoam allows travel companies to quickly build itineraries and quotes from thousands of global travel suppliers, even for destinations of which you might have little to no experience of selling. Travel agents can rapidly build trips to sell to customers, add a markup of their choice, accept payment, and send out slick, professional travel documents.

It’s simple. You choose your destinations – for example Paris, Amsterdam and Berlin – pick a start date, select the number of passengers, select a budget range, tell eRoam your clients’ interests, tell us how many nights you want to spend in each city, then click, and in a matter of seconds your itinerary is generated, complete with hotels, flights and activities. Then you can change hotels if required, add or remove activities, adjust your markup, and send the quote to your clients. Once they confirm, you simply click one button and all services are confirmed automatically and vouchers & final itinerary generated by the system. It really is that simple.

Most likely just a few minutes; even less if you turn commonly-booked itineraries into packages. Similarly you can make and confirm amendments to itineraries in minutes using our intuitive drag and drop feature.

Presently we have product in over 100,000 locations worldwide, including over 1,000,000 hotels, 100,000 tours, activities and events, and thousands of transportation providers including flights, rail, buses, ferries, car rental, transfers, and cruises, with more coming every month.

We connect to leading travel GDSs and wholesalers including Sabre, Hotelbeds, Yalago, You Travel and Jayride, as well as leading tour operators and cruise data. You can also have access to LCCs through Travelfusion and Mystifly and many other providers through Innstant Connect.

Of course. If it’s possible to do it geographically, then you can do it in eRoam.

You can get started with eRoam from just a few dollars per consultant, per day. For large organisations with a large number of users, we also offer enterprise pricing to keep things affordable.

Click here and we’ll get in touch to get you set up.

Sure, we can provide you with a free trial so you can see just how usable eRoam is and the difference it can make to your work process.

It really depends on individual companies. For affiliates & travel agents we’ll have you up & running in no time; for larger enterprise clients we’ll need to look at how we integrate with your existing systems, but even so eRoam is much quicker to implement than comparable solutions. As for training, we believe our system is so intuitive and user-friendly that next to no training is required – we offer digital training resources as well as live online training support depending on your preference.

eRoam’s HQ is in Melbourne, Australia. Our software development happens in Australia, India and Vietnam. We also have sales offices servicing North America, Latin America, UK, and the EU, Asia and Australia and New Zealand.