First, the good news. According to US travel group Travel Experts as quoted in Travel Weekly, some of their members have seen a tenfold increase in bookings in the last two months, suggesting that traveller confidence is returning as destinations continue to open.
The bad news? Agents are still experiencing the same old problems. Travel Experts member agencies are still struggling with long phone wait times, slow email responses from suppliers, shortage of rental cars, high airfares, and difficulty with booking cruises in particular, all of which means they are slow in getting back to their clients with quotes and not converting as much business as they should.
If only there were a way to avoid all this…wait, there is! And it’s called eRoam. With eRoam’s huge global marketplace (over 100,000 destinations) of travel products, including hotels, tours & activities, flights, transfers, car rental, ferries, trains, cruises and more, agents can get live pricing and availability in seconds – no need for phone calls or emails. eRoam’s flights module compares fares across multiple carriers to find the lowest fares, whilst our cruise module (coming in Q3 2021) offers the biggest selection of live cruise fares & availability on the market. And our car rental module gives you access to hundreds of vehicle providers across the globe.
This means that agents can put together detailed, complex quotes in minutes rather than hours/days, delighting their clients and increasing their conversion rates. To find out more, contact us now for a demo and a free trial!