IMPORTANT – YOUR URGENT ATTENTION IS REQUIRED
If you do not already have credentials for any of your selected suppliers, you need to apply for these with each of your selected API providers to generate the credentials that will allow you access to those suppliers via eRoam. Keep in mind that the commercial terms will be directly with your business, and all accounts will go directly to you.
The contact list below will help you make initial contact with each of the respective API partners that you have selected.
Helpful note when making first contact with API partners
If you need to explain to your local representative more about how eRoam works so they understand what credentials you need, the following statement is worth cutting and pasting into your correspondence.
eRoam is a 3rd party leisure travel booking system through which our travel agent partners make bookings via their API partners. eRoam is the hub that consolidates and normalises all the data from those API suppliers to create a single costing and itinerary for the agent. eRoam has a switch to connect the agents directly with our vendors, so the agency maintains the full commercial relationship with the API partner via their credentials.
PLEASE PRIORITISE THIS PROCESS BECAUSE UNTIL YOU SUPPLY THESE CREDENTIALS, WE WILL BE UNABLE TO ACTIVATE eRoam FOR YOUR BUSINESS
Once you have secured these credentials it will take us less than 10 minutes to get your instance of eRoam live.
API
SABRE
CONTACT
Existing Sabre Customers contact your local sales representative or service desk to update your credentials by requesting a ‘Downline Services Agreement’. This may require a small one-off service fee (estimate US$250), which you should discuss with your account manager.
Best practice would be to have a dedicated PCC for the eRoam solution. This will allow the PCC set up to be specific for eRoam only. It must not be a PCC that is already used to connect to other solutions.
To complete your onboarding onto eRoam, you will need Sabre to supply you with a unique continuous password (one that does not need constant renewal / updating). You will also need to supply your PCC and EPR.
For new Sabre customers – go to Sabre (switchtosabre.com)
When you receive your Temporary Sabre Downline Agreement password you will only have 24 hours to change it. To change your temporary password you need to go to developer.sabre.com and then click through the following path: DevStudio> Home > Guides > Overview > Developer Guides > Password Management for Sabre APIs.
API
SABRE CSL
CONTACT
Contact your local Sabre account manager.
Please note this is a separate process to onboarding the Sabre GDS capability, and you must also specify that you require Sabre CSL access.
For a step-by-step guide on how to view your chosen Sabre CSL supplier content on eRoam, follow this link:
How to Get Started with Content Services for Lodging
Hotel supplies aggregated via Sabre CSL
- Booking.com
- BedsOnline
- Expedia Partner Solutions
- Nuitee www.nuitee.com
- Bonotel www.bonotel.com
Please note: You must first have a direct contract with the aggregator (e.g., XYZ travel needs a contract with Expedia and/or BedsOnLine (Hotelbeds) and/or Bookings.com, etc). Once you have selected your preferred Sabre CSL suppliers, then you need to get those suppliers attached to your PCC (your Sabre Account Manager can assist with this).
API
CONTACT
To establish the SFTP server requirements, follow This Link.
API
BOOKAWAY
CONTACT
tba
API
HOTELBEDS (ACTIVITIES)
HOTELBEDS (CARNECT/CAR HIRE)
CONTACT
You can register to select one or more Hotelbeds services by following this link Hotelbeds Client Registration
Carnect (Car Hire)
Please include the fact that you are looking to add Carnect into your eRoam Platform and require API credentials for connectivity.
API
TOURRADAR
CONTACT
To get all set up and start searching and booking from over 50,000 multi-day adventures worldwide, click on the Agent Registration Form.
A TourRadar representative will get your profile created and will be in touch about the next steps.
Main Contact
Marc Buchegger, Senior Partnership Manager partner-solutions@tourradar.com
API
CONTACT
Asaf Roth – asaf@innstantconnect.com (switch service)
API
ALTAPAY (PAYMENT GATEWAY)
CONTACT
Michael Juul Andersen | Business Development Director
e: michaelja@altapay.com| m: +45 53631401
API
CONTACT
Darryl Ismail – darryl.ismail@innstanttravel.com
API
JAYRIDE (TRANSFERS)
CONTACT
Mark Gregory – mark@jayride.com
API
MYSTIFLY
CONTACT
Rajeshwari Karanth – rajeshwarik@mystifly.com
Rajeev Kumar G – rajeev@mystifly.com
Navya Kiranmai – nayashree@mystifly.com
API
STUBA
CONTACT
Customer Support 24/7. E: help@stuba.com or T: +61 3 8779 8629
Rebecca Day rebecca.day@stuba.com
Please note that depending on booking volume Stuba may need to complete a credit check process or may require a deposit or bank guarantee to formalise your commercial terms
API
MINT PAYMENTS
CONTACT
First, submit your details through our online form: https://www.mintpayments.com/contact/sales
In the ‘How can we help you’ section, specify ‘eRoam integration’. A Mint sales team member will follow up directly within one business day.
The Mint sales team will engage in pricing discussions with individual merchants. Please refer to the following guide for indicative pricing (inc GST) for retail travel agents.
Indicative pricing subject to change
|
|
Visa |
MC |
AMEX |
|
Standard |
1.30% |
1.30% |
1.8% |
|
QBR Silver (1point/$25) |
1.35% |
1.35% |
1.85% |
|
QBR Gold (1 point/ $10) |
1.55% |
1.55% |
1.95% |
|
QBR Platinum (1 point/ $5) |
1.80% |
1.80% |
2.10% |
Upon agreement on pricing, a copy of the application link will be sent out. Merchants can also access the application link Mint Online Application
After completing the application and submitting all required documents, regulatory obligations necessitate formal identification and verification of Beneficial Owners (>25% ownership). This process involves Beneficial Owners receiving a text message through OneMatch. Once approved, Mint credentials are generated within 2-3 business days, and our Activation team provides comprehensive Portal training.
Once the application has been completed and submitted along with all supporting documents (e.g. Trust Deeds, Settlement & Deductions Bank Statements, POA’s etc), our regulatory obligations require the Beneficial Owners (natural persons that own >25%) to be formally identified and verified. This is completed where the Beneficial Owner receives a text message through OneMatch. As the application progresses through the Onboarding stage a credit risk review is completed. Once formally approved, the account is created.
Prompt submission of required documents and timely completion of the OneMatch verification process are essential for ensuring a seamless experience, and avoiding delays.
Once the account is created the Mint credentials are generated and shared within 2-3 business days. At this stage, a member of our Activation team will contact the merchant to provide a comprehensive Portal training.
API
TOUR MEGA (NEW)
CONTACT
To finish the onboarding process, please go to our partners’ sign-up page at http://tourmega.com/partners. We kindly request that you include a mention of eRoam in the description when you sign up.
API
TRAVELFUSION
CONTACT
Stella Wang – stella.wang@travelfusion.com
API
TRAVELTEK (CRUISE)
CONTACT
No API credentials required
API
AMADEUS PNR ‘cut and paste’ function
CONTACT
Josefine Dahlgren – josefine.dahlgren@dnata.com
Upgrade Features
eRoam SHOP
Additional Information
The eRoam Shop onboarding fee includes some set up guidance and support from our WordPress partners.
Once the onboarding fee is paid as part of your deposit, they will be in touch to make an appointment to start the process.
Please note: If you do not already have hosting arrangements for your website, they can provide options for your consideration.