IMPORTANT – YOUR URGENT ATTENTION IS REQUIRED

If you do not already have credentials for any of your selected suppliers, you need to apply for these with each of your selected API providers to generate the credentials that will allow you access to those suppliers via eRoam. Keep in mind that the commercial terms will be directly with your business, and all accounts will go directly to you.

The attached contact list will help you make initial contact with each of the respective API partners that you have selected.

Helpful note when contacting API partners for the first time

If you need to explain to your local representative more about how eRoam works so they understand what credentials you need,  the following statement is worth cutting and pasting into your correspondence.

eRoam is a 3rd party leisure travel booking system through which our travel agent partners make bookings via their API partners. eRoam is the hub that consolidates and normalises all the data from those API suppliers to create a single costing and itinerary for the agent. eRoam has a switch to connect the agents directly with our vendors, so the agency maintains the full commercial relationship with the API partner via their credentials.

Please prioritise this process because until you supply these credentials, we will be unable to activate eRoam for your business.

Once you have secured these credentials follow this link signup.eroam.com and complete the online form as soon as is practical.

API
CONTACT
SABREExisting Sabre Customers contact your local sales representative or service desk to update your credentials
For new Sabre customers – go to Sabre (switchtosabre.com)
JAYRIDE (TRANSFERS)Mark Gregory – mark@jayride.com
HOTELBEDS (ACCOMMODATION)https://client.hotelbeds.com/sign-up?_ga=2.169681702.668703845.1649808373-263411367.1649808373
HOTELBEDS (ACTIVITIES)https://client.hotelbeds.com/sign-up?_ga=2.169681702.668703845.1649808373-263411367.1649808373
CARNECT (CAR HIRE)https://client.hotelbeds.com/sign-up?_ga=2.169681702.668703845.1649808373-263411367.1649808373
TRAVELTEK (CRUISE)No API credentials required
THE TRAVEL CORPORATION (TTC)API Partner Support – APISupport@ttc.com
Aleksandra Tyka Aleksandra.Tyka@ttc.com
Contact your local account manager
INTREPIDContact your Local Account Manager or go to Sign In | Intrepid Group Agent Portal (auth0.com) to create an account

G ADVENTURESContact your Local Account Manager or go to Sherpa | G Adventures
YALAGOJosefine Dahlgren – josefine.dahlgren@dnata.com
STUBACustomer Support 24/7. E: help@stuba.com or T: 03 8779 8629
Rebecca Day rebecca.day@stuba.com
API Questionnaire & Discovery Doc (download)

YOUTRAVELJodie Turner – jodie.turner@youtravel.com
INNSTANT CONNECTAsaf Roth – asaf@innstantconnect.com (switch service)
INNSTANT HOTELSDarryl Ismail – darryl.ismail@innstanttravel.com
SABRE CSLContact your local Sabre account manager
TRAVELFUSIONStella Wang – stella.wang@travelfusion.com
MYSTIFLYRajeshwari Karanth – rajeshwarik@mystifly.com
Rajeev Kumar G – rajeev@mystifly.com
Navya Kiranmai – nayashree@mystifly.com
VERTEILContact your local account manager or go to Contact Us | Verteil